Shipping Policy

Wimberly, Inc. ships all order UPS Ground. There is an additional shipping surcharge for shipping to Alaska, Hawaii, and US Territories. Call or email to inquire about faster shipping options.

UPS Ground

Shipping on all orders up to $100 - $9.98

Shipping on all orders $100 or more - FREE!

UPS deliveries occur only on weekdays.

Our goal is to process all orders within 7 - 10 business days of receipt. Orders are processed and shipped during regular business hours (Monday through Friday 9:00AM - 5:00PM CST, excluding holidays). If we encounter any problems processing or shipping your order you will be contacted within 2 - 5 business days.

For information regarding shipments to US Territories or international shipments/billing please call 512.338.9200.

Please note, at this time we are unable to ship to P.O. Box addresses.

Returns

In the unlikely event that you should need to exchange or return any item please follow these simple procedures:

Call or email or the sales office and get a Return Authorization. Note: We can not accept any returns without Return Authorization Number.
Make a copy of your invoice and enclose it in your return box (make sure and include your return authorization number) with your merchandise and give us specific instructions on what you would like done -- either to return or exchange your item. If you are requesting an exchange, please make sure and include the return address where you would like us to ship your product.
Please ship your item to the address below and insure it for any amount over $100. Make sure you include the suite number of our office. Most shipping companies insure the first $100, so any amount over $100 is your responsibility in case of loss or damage. We primarily use Fed-Ex and UPS so we can track shipments -- if you use USPS please get a tracking number.

Please add your Return Authorization number to the address listed below.

Wimberly INC - RETURNS RA#
4131 Spicewood Springs Rd. #D8
Austin, TX 78759

Phone: 512.338.9200
Fax: 512.338.9203

Order Change or Cancellation

Please call 512.338.9200 to determine order status; to cancel or change your order. Please have your order number ready.

Sales Tax

Sales tax is automatically applied to your wimberlyinc.com order for all orders with a Texas shipping address.

Customer Service

We value our customers and want your shopping experience to be simple and without complications. We are always available to help you during normal business hours. Please do not hesitate to contact us at 512.338.9200 between 9:00 AM -5:00 PM CST.

Stock Availability

Although we try to keep stock of all of our products, we cannot guarantee permanent availability of all items. Sometimes we run out of stock on certain items and at other times our manufacturers have delays on their end. Regardless of the reason, we will always give you our best and most current information on anticipated delivery dates on all out-of-stock merchandise. Items typically ship no later than 14 business days.

Our No-Problem Guarantee

You can return your order for any reason, at any time within 15 days of purchase for a full refund or exchange. No Problem.

General Information

All prices are valid until 12/31/20010. We have tried to describe and portray all of our products accurately by using current printing methods, but slight color variations in goods are possible. Gemstones are a natural product and color variation is normal.

Repair Procedure

In cases where merchandise arrives damaged or defective, we will gladly replace the item and take care of all additional shipping charges related to the return. Please contact us within 15 days of the receipt of your damaged package. If you have an item that needs repair, email us at sales@trunkbywimberly.com. Please include a description of the item (web item #, if available), and how it has been damaged, etc.

Due to the delicate nature of Wimberly Inc accessories and the semi-precious stones we use, some damage may occur during the life of the product. For damage caused by normal wear-and-tear, we are happy to repair the item for free. In cases where a repair fee is necessary, we make every effort to keep that cost as low as possible.